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solutions
RW Humes & Company is a a full service marketing research and
consulting firm.
Solutions that we provide to our clients include:
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Needs assessment
- an exploratory tool and a way to discover the "hot buttons" used in customer satisfaction measurements and
attributes in quantitative studies.
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Customer satisfaction
- a systematic, continuous, and objective tracking of your customers' satisfaction with your products and services.
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Project satisfaction
- a customer satisfaction measurement used to measure a customer's satisfaction with a single project.
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ISO compliance
- a customer satisfaction measurement designed to meet the requirements of the ISO 9001-2000 standard.
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Customer value
- an extension of a customer satisfaction survey that measures a company's perceived value versus that of competing
firms.
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Supplier surveys
- a needs assessments and satisfaction survey that measure suppliers', vendors' and contractors' alignment,
communications and needs.
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Employee surveys
- a needs assessments and satisfaction survey that measures employees' alignment and commitment, communications,
needs, satisfaction, and motivation.
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