RW Humes & Company

project satisfaction survey

A project satisfaction survey is a customer satisfaction measurement aimed at quantifying satisfaction for a single project. An example of this would be when ad hoc consulting services are performed in concert with primary service offerings.

Project satisfaction surveys typically include questions in the following categories:

Designing and planning
Pricing and budget
Execution
People
Communications
Quality, health, safety and environment (QHSE)
Post project analysis

Objective quantitative techniques are used in a project satisfaction survey. However, the results obtained from a single survey are statistically insignificant because the number of respondents is usually limited to a handful of people. When the project satisfaction survey is standardized across the enterprise and the outcome of many identical surveys are combined, results at the "global" level can become statistically significant.

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project satisfaction survey