RW Humes & Company

Understanding stakeholders' needs and opinions through research

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» respondent relations

respondent relations

The marketing research company is positioned between its client and survey respondents. We recognize the importance of this precarious position. Our customer-facing processes are aimed at providing respondents with a positive experience - an experience that reflects positively upon our clients.

RW Humes & Company...

Prepares high quality personal e-mail invitations and reminders,
Sends reminders only to those respondents who have not yet participated in the survey.
Crafts high quality custom survey websites,
Provides support for virtually all languages,
Answers all e-mails received from respondents within 24 to 36 hours of receipt, and
Captures all comments received by e-mail in an extraneous comments document.